The Directors of Ceigen Ltd believe that customer (client) satisfaction is an important key to the success of the business. This message is cascaded throughout the company.
We have developed a comprehensive approach to customer care and to minimising defects on all our schemes. Our objective is to achieve customer satisfaction and repeat business by providing electrical solutions that conform to agreed requirements.
Ceigen Ltd has built its foundations on relationships with partners, associations, clients, contractors, and employees. Our reputation is based upon recommendations and this has helped set us apart from our competitors.
The code of conduct at Ceigen Ltd stems from traditional values within our workforce. Trust, honesty and understanding encompass many of our beliefs and for your own peace of mind we have implemented the following and will endeavour to:
- Be polite, friendly and courteous.
- Maintain a high stand of professionalism.
- Carry cooperative and flexible attitudes.
- Acknowledge concerns.
- Be informative.
- Listen to feedback.
Client Satisfaction & Feedback
At Ceigen Ltd we are constantly working to improve our quality of service to our customers and want to hear feedback from our clients.
In order to maintain our continuing high standards we will now be issuing a customer satisfaction report on all completed major projects that our customers may complete and return.
This way, we constantly monitor the quality of workmanship through to the quality of management.